Categorized | Editorials, Featured

Should we complain about the PSN outage?

Posted on 09 May 2011 by ClassicMoments

PSN has been down for awhile… a long while.

After a couple of “promises” that Sony couldn’t keep, 77 million PSN users, and even non-gamers have something to say about the PSN outage. You just type “psn” on Google News; you will witness an endless list of articles and comments from gamers to finance analysts.

The one I’m fascinated about are the comments made by console fanboys to each other. And since Sony isn’t throwing any updates worth reading, console fanboys are directing comments to each other, blaming or defending Sony for their fiasco failure.

I get it. Damn those hackers and they should be punished accordingly. But Sony didn’t response quickly enough either, and their security system didn’t live up to their reputation, or at least that’s what we’re finding out. But what I don’t and can’t agree with is the few fanboys defending Sony by saying “But PSN is free, so why are people complaining and why would Sony owe users anything?”

That’s really one of the dumbest statements I’ve ever heard about the current PSN situation.

Of course we should be concerned. It’s our personal info. Information breached by hackers weren’t even encrypted; data were stored using a cryptographic hash function, which does not put my mind in the comfort zone. Why shouldn’t we voice our concerns to the company who keeps our personal information?

Let’s use an example. Heck, let’s not even change the situation, but replace Sony with a couple of other well-known companies who might have our personal information stored for our convenience. Let’s say Google lost our personal information including emails. But most Google services are free, so does it mean that we shouldn’t complain about our stolen information? What if it was PayPal? It’s free to register and use them with little or no fees. What if they all said the same thing Sony has been telling us, like “Data was not encrypted, but hashed, so don’t worry.” or giving us false hope on resuming their services? Wouldn’t you be at least frustrated, even a bit, after hearing same apologies without promises?

If I had to choose a gaming console in current market, I would choose PS3. I love my PS3. But that doesn’t mean I have to cover every flaw it has and give my full support on every wrong-doing. Have you seen spoiled kids that just make you wanna punch them? That’s what happens to a kid when his or her parents give them unconditional love without saying NO to their misbehaviors.

This time, Sony really did screw things up. Not everything is Sony’s fault, and receiving 30-day trials for premium services with two free downloadable games might patch things up with many gamers out there. But if you really love PSN and want it to grow, I think we can do that by asking Sony to step up and listen to the voice of the community. I’m sick and tired of firmware updates that do close to nothing. I’m  unimpressed by the XMB’s unintuitive UI and UX. And I’m very, very concerned about this security breach towards my personal data, and I’m sick of reading apologies from Sony without any promises for weeks.

So if you ask me “Should we complain about the PSN outage?”, I would say not only go and complain, but we should really voice our opinions as their valuable customers and users. After all, we’re the ones who made Sony’s great online service possible, free of charge.


Alltop, confirmation that we kick ass

Fun Gaming Facts

A commercial for horror game Siren was pulled in Japan after complaints from parents. The advert featured a girl knocking on a window from the outside, begging her parents to let her in. The view then switches to the inside and shows the terrified parents, in fear of their daughter, who is revealed to be a bloody zombie. Sony said that the fear factor made people uncomfortable.